> ## Documentation Index
> Fetch the complete documentation index at: https://kive.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help from our support team

Kive's support system provides multiple channels to get help quickly and efficiently when you encounter issues or need assistance. Whether you need immediate chat support, detailed email assistance, or priority help as a Pro member, our team is equipped to resolve problems and guide you through any challenges. The support experience varies by plan level, with faster response times and specialized assistance available for paid subscribers. Use our support channels when troubleshooting fails, you need feature guidance, or encounter technical issues that prevent normal workflow.

## Quick support

The fastest way to get help:

<Steps>
  <Step title="Chat support">
    Use the chat feature on kive.ai for immediate assistance
  </Step>

  <Step title="Check documentation">
    Browse our guides for detailed information
  </Step>
</Steps>

## Contact methods

Contact support via the in-product chat on kive.ai by clicking **Help & Support** > **Get support**.

## Priority support

Pro and Enterprise plan members receive enhanced support benefits that ensure faster resolution:

* Priority response times with guaranteed SLA
* Advanced technical support from specialized agents
* Dedicated assistance for complex implementation questions
* **1:1 support calls** - Available for Enterprise plan customers only

## What to include

Help us help you faster:

<CardGroup>
  <Card title="Account details">
    * Workspace name
    * Your email address
    * Subscription type
  </Card>

  <Card title="Issue details">
    * Clear description
    * Steps to reproduce
    * Error messages
    * Screenshots if applicable
  </Card>
</CardGroup>

## Business hours

Plan your support requests around our availability to ensure timely responses:

* **Monday to Friday** - 9:00–18:00 CET/CEST
* **Standard response** - Within 48 hours on working days
* **Priority support** - Faster response times for Pro/Enterprise urgent issues
* **Weekend coverage** - Limited availability for critical issues only
* **Phone support** - Not available; use chat or email instead

## Security concerns

Security matters receive special handling to protect your account and workspace:

* **Mark your message** as "Security Issue" to flag for immediate attention
* **Include detailed information** about the security concern or potential threat
* **Expect priority handling** with expedited response times regardless of plan level

<Warning>
  Never share your password or sensitive account details
</Warning>

## Report brand or copyright misuse

If someone is using your brand or products without permission on Kive, contact support with details about the infringing content. Include links or screenshots where possible. The team will investigate and take appropriate action.

## Related resources

<CardGroup>
  <Card title="Common issues" icon="circle-question" href="/troubleshooting-faqs/common-issues">
    Find solutions to frequent problems
  </Card>

  <Card title="Plans & pricing" icon="credit-card" href="/account-workspace-settings/plans-and-credits">
    Learn about priority support options
  </Card>
</CardGroup>